Hi, —. I was on leave, but I'm back now.
I purchased Construct Master Collection 1 month ago. The most important aspect of my purchase was that I thought mediation plugins are working. When Chadori told me it was more affordable to buy the whole package than just to buy the master ads package, I bought the whole package. But regretfully realized that facebook or unity mediation (not test the others) plugins does not work for IOS export, i didn't test for android. Moreover, I need to use Cordova build or Phonegap to make use of these plugins because master ads plugin not supported by c3 build service.
I can assure you that both Facebook and Unity ad mediation are working, you can email support@constructcollection.com and I'll take a look why it's not working out for you.
Regarding your package choice. I looked up your conversation, you said you needed the Mobile Facebook, Mobile Master Collection and the Firebase Master Collection, which I recommended instead the PlayFab Master Collection due to better support, features and mobile support.
Hence, the decision to just buy the entire collection, rather than getting 4 individual collections. That would cost 4x the bundle price.
It is in our best intention to find the best package for your needs.
Other issue is the firebase plugins in the package that have been converted from rex's c2 plugins. So if you want to use firebase analytics in mobile, these plugins do not work. I only need mediation and firebase plugins for my project and see that none of them are working at all so that i wanted refund from Chadori 2 weeks ago. I sent several messages to him but he is not responding to my messages anymore as soon as i wanted refund.
Yes, it's already indicated in the website, forum (this forum topic) and Discord, that this is Rex's original Firebase plugins. We've replaced it with the PlayFab Master Collection, having all the features of the Firebase Master Collection, including Analytics and much more!
I am sharing my experience with these plugins so that nobody is mislead by the things he wrote about these plugins. I lost a good deal of my time to make these plugins to work. I am still waiting for an answer about refund but probably not going to get one.
I can assure you, it's none of our intention to mislead everyone, we're always honest with every information, that's why all posts are always longer than necessary, to cover as much info as possible. 🙂
Support can always help you if you're having issues, but if you feel you want a refund, it's always available without having to contact support. 😉
Did you know you can issue a refund from the PayPal Console without having to contact support. That is your Buyer Protection, same with Itch.io and Scirra Store.
This will then, automatically revoke your account and money will be sent back to you or to where it came from.
I hope I was of help.