Ashley's Forum Posts

  • Might be related to this issue: https://github.com/Scirra/Construct-3-bugs/issues/1206 - looks like it should be working again.

  • Congratulations on finishing the translation! We'll be reviewing the content shortly, and assuming everything is OK, it'll ship in the next C3 release after the review finishes. Until then it'll still be marked as "in progress" in C3. There are a few contributors involved, and we'll get in touch about rewards once the review is done.

  • All external connections are blocked for security reasons, and we'd like to keep it that way. So I think we need to come up with another way.

  • There's a Chrome issue for this: https://bugs.chromium.org/p/chromium/issues/detail?id=485600

    Star the issue to vote on it and follow any updates.

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    The reason I feel like I'm being trolled is because it seems obvious to me that the cause is in Windows, and there seems to be some insistence that actually it's our fault. So I'm going to drop my usual engineering equivocation and just say: this is categorically an issue in Windows. Does anyone disagree?

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    Ashley, you have not provided any solid evidence that it is Windows issue

    Yes I have. You are just ignoring it.

    [quote:39v75y2p]How do you explain me being able to run Android Studio, Plex, 2 VM's, Photoshop, Adobe Illustrator, all at once with zero issues but C2 lags?

    These apps probably use completely different code.

    [quote:39v75y2p]if you believe Microsoft is to blame, do you not believe the onus is on you, not us, to approach Microsoft?

    If we can't reproduce the problem, then we can't file a useful report with anyone else. Nor can we answer any engineers investigating the issue, e.g. "try changing X, does it help?" - we can't say if it does or not. This is why we ask users who are directly affected to do so.

    [quote:39v75y2p]Exactly how long is C2 idling for Windows to do Icons in W10?

    This question does not make sense, because C2 is not idling in this situation.

    [quote:39v75y2p]That is not very professional like.

    We're a small team, and we're only human. If you are refusing to co-operate and believe the things I say, I will probably prioritise my time with users who do co-operate and believe the things I say. I've made a special effort to investigate this issue ahead of the normal schedule and have spent some time detailing the evidence I've found and, with the experience of dealing with thousands of bug reports, what I believe it points to the cause being. If this counts as "complete disregard", then I am sure nothing I do will please you. I think you are just trolling me, so I will step away from this issue for the time being and return to it on our normal schedule, or if any compelling new evidence is raised and discussed in a constructive and co-operative manner.

  • You can test if it's the cause by deleting it from your project and then seeing if it works again. In fact that's a good way to isolate what's wrong - if a new empty project works, make a backup and delete your way back to there, and see when it starts working again.

  • The canvas screenshots do work on mobile. There aren't many options on what you can do with the screenshot once it's taken at the moment, but that doesn't mean it's not working.

  • It's impossible to help unless you provide more information, such as a sample project.

  • At this point we will only be maintaining C2, any new features will only go in to C3. If you have suggestions for C3 you can post them here: https://construct3.ideas.aha.io/

  • I don't think a feature that requires you to set up and configure a HTTP server is at all suitable for a general non-technical audience.

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  • At first we are only releasing a 64-bit Windows desktop download, but we do plan to extend this to 32-bit Windows, 64-bit Mac, and 32-bit and 64-bit Linux later down the line.

  • I've updated the desktop build download to fix some issues with preview. Use the new download link to update.

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    I think based on my previous post, there is good evidence the problem is not in C2 code and is in Windows code. If the problem is in C2's code, then on a setup that is slow slow that it takes 30 minutes to open a project, how come it can open a dialog in 1 second? And how come it varies across Windows versions? It seems very likely it's bottlenecked on Windows.

    Now, it seems Microsoft have done an update that regresses performance in some of the code used to start up this dialog. This puts us in a tough spot. I genuinely don't think it's fair to blame us for this. It sucks and users just want it to work, but I think it is unhelpful to pressure us to act over something that the evidence points to being in Windows. Are you just letting Microsoft off the hook here? Why be so combative and blame us for everything?

    It is possible that we could refactor all our dialog code and try to find another way to do things that is faster. There are a number of problems with this:

    • I can't reproduce the problem to the extent others report. So I don't know if the code I write will really help.
    • Some of the related APIs in Windows, especially the icon ones, are incredibly old, crufty and inflexible. It was a pretty big headache just getting it to work like it does. I'd expect it to be very difficult and time consuming to change, and it really sucks that we would basically be wasting valuable time trying to compensate for what looks like Microsoft's mistake.
    • There's no guarantee that a whole new approach would actually end up being faster. We'd still be using the Windows APIs, which the evidence points to being the problem.
    • Imagine about a dozen other threads where users are being just as insistent as here that we must do X, Y or Z, and right now. Time is by far our most limited resource. We simply cannot do everything right away. I've pointed out already that the bug report FAQ says to allow several weeks just for a review. I've tried to make a special effort to look in to this more quickly given the attention around it. If you don't appreciate this and just keep blaming us for everything, it's hard to justify bumping it up the schedule over what others are asking for.

    Unfortunately I don't think we have any good options here. I genuinely don't know what is the best thing to do about this.

    At least Construct 3 isn't affected. For years many of our users insisted that native was better than HTML5 and the web would never be as good. How things have changed...

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