From the bug report guidelines:
[quote:3n3a6ya7]You closed my report without investigating it. I'm offended!
Please do not be offended; we deal with large numbers of bug reports and our aim is to deal with them as efficiently as possible. We want to make sure you get in to the habit of filing useful, detailed, actionable bug reports which we can diagnose and fix quickly. This benefits you as well, since you are more likely to get your bug fixed, and sooner. So it is in everyone's interest that you learn to follow the guidelines to the fullest extent possible for every bug report. We may unceremoniously say that it is closed without investigation, but that is probably one out of 10 or 20 that day, and we want to highlight how you need to help us help you.
If your report is closed, it should be easy to copy-paste it in to a new report and make the necessary alterations.
While we of course appreciate paying customers, unfortunately a bug report without the necessary information does not suddenly become useful just because you've purchased the product. I must emphasise we have been doing this for years and the guidelines are carefully written to help us help you.