Ashley's Forum Posts

  • This is by design, because you can re-enable collisions in events, and the editor doesn't know if you will do that.

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    I tried finding a public bug portal for Windows itself and I can't find one - the best I can find is https://developer.microsoft.com/en-us/windows/platform/bugs which doesn't appear to accept public submissions. So yeah, sometimes third parties make it hard to report issues too. Nothing new here either, it's been semi-impossible to report graphics driver bugs in the past too.

    You can always cut us out the process anyway: if a Windows Update makes C2 go slower, you can try and go to Microsoft about that directly. If you find any way to do that though, I'd be interested to know how...

  • I've updated the original post with a new desktop build based on Chrome 64 and including dev tools, which is useful for NW.js developers.

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    It takes ages to find the right object, as you need to click every one to see its full name.

    Why not just type its name in the search field?

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    As far as I'm aware, the Mobile Ad plugin is working for the majority of users. If you have issues with C3 please file a bug here following all the guidelines: https://github.com/Scirra/Construct-3-bugs/issues

    Please note some of that language is not acceptable on this forum, so closing.

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    Based on the fact:

    • you said "Don't show unique icons" works around the issue completely, thereby providing a workaround;
    • "Don't show unique icons" works around an issue in Windows itself, thereby pointing to the issue being of third-party cause; and
    • rebooting also works around the problem (inconvenient perhaps but means you can still use C2)

    then this seems to have a relatively minor impact and points to a third-party issue beyond our control, which also appears to be infeasible to work around further at this point (since we have already worked around it with "Don't show unique icons" mode).

    Posting pages of arguments is also by far the biggest discouragement possible to investigating what appears to be a third-party bug. We sometimes go above and beyond the call of duty and try to fix/work around them anyway, to provide the best possible support for users. However arguing over this on the forums is a very effective way to make me think it's just a waste of my time and just leave it to the third party. If you want the best chance possible that this is actually investigated and worked on, don't do that.

    As I said in my second post, I don't believe there's anything further we can reasonably do about this. I'm basically leaving this issue open as a known issue, but if there is any more trolling over blame or explanation or unreasonable support expectations, I will close it right away. Like I said, if you think this is unreasonable, go and use other software, where you will doubtless run in to similar issues or worse.

  • It looks like the jank comes from a "Create object" action. My best guess is that you are creating an object that is not already placed on the layout, so does not have textures pre-loaded when the layout starts. This means when you create it, the engine is forced to load its WebGL textures on-demand the moment it is created, which is very expensive and can definitely cause jank. This is why you should take advantage of layout-by-layout texture loading, which uses the fact an object is initially placed on a layout as a signal to pre-load it. (You can destroy it on start of layout if it doesn't need to be there initially, but must be placed on the layout for Construct to pre-load it.)

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    dop2000 - please do not post messages on behalf of other users. Some users may try to do that in an attempt to circumvent a ban.

    I am sick to death of explaining the third-party thing over and over. You can post 100 pages of posts, and it doesn't mean we're any more able to fix third-party issues. I know users don't care whose fault it is, but there are some types of issue that are not feasible to resolve by ourselves.

    Seriously, if you don't believe me, or you think this policy is unacceptable, go and use other software, where you will doubtless run in to similar issues or worse.

  • We're still waiting on Microsoft. I can't give an ETA, only they can. Follow this bug for updates when they happen.

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    The dialog does, in fact, still take a long time to appear with the "Don't show unique icons" option set in preferences.

    This contradicts the original report:

    Setting "Icon Mode=Don't show unique icons" removes the lag completely.

    So my first assumption would be a separate issue to the one originally reported here. Since I've not seen this specific behavior mentioned before and it differs to the one reported here, it should have its own thread to follow up on, with full steps to reproduce etc.

    [quote:l5zzvxxg]If I'm reading this correctly, the "third party" you're referring to is Microsoft. In which case, reality is that they're the first party.

    This is nonsense. By conventional terminology, we are the first party, you are the second party, and everyone else is third party.

    [quote:l5zzvxxg]You mentioned upon the release of C3 that Scirra would be fixing any bugs that appear in C2 - this is a bug, regardless of whose fault it is.

    Third party issues are not our responsibility to fix. Despite this we occasionally go above and beyond the call of duty and fix them anyway, where it's feasible. I know users don't care whose fault an issue is, but you should not insist we fix problems that are not directly our responsibility and may not have any feasible resolution - that's strike one of three:

    [quote:l5zzvxxg]Don't troll the developers

    ...

    Demanding a resolution when none is practical. Some issues will have no good resolution, such as an issue caused by a specific graphics driver version on a particular OS and hardware combination. It is not feasible to investigate such issues, particularly if the evidence suggests the problem is not in our code. It is also unreasonable to demand an explanation of the inner workings of these other pieces of software we've had no part in developing.

  • The main problem is browser popup blockers block all popups by default, unless you click a button or perform some other kind of input event. So basically we can't automatically open a popup window, you have to click the button to give permission to open the popup anyway.

  • If you didn't change the IDs in the Xbox Live plugin properties to an app you actually own, it won't work. It also looks like you missed all the steps in "Setting up Visual Studio" in the tutorial.

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  • The most important thing to do is ask them to open developer tools (F12) and reload the page, and see if any errors appear in the console.

  • Paste should be allowed by the browser if you have copied something previously. What did the error message say exactly?

  • Ah, so it's only specific themes? That's what I was missing. I can reproduce now and should be fixed in the next build. This is pretty unusual, I'd say 95% of the time that would have been a graphics driver crash