Thanks a lot for the answer, —
Mark, if possible, open the topic in our community. If you send the capx to that email address, the process will be much slower than using the community. In addition, we prefer a simple test case that reproduces the issue and the reason why we ask for this is easy:
1) It is easier to identify the root of the problem if there are less elements.
2) We understand that some users might be afraid of sharing their game with us, so we won't ask you that.
If after having a look at the issue, we are not able to reproduce it, we will contact you through email for a further investigation.
Apart from this, I would like to explain briefly the differences between the Launcher at the store and a Custom Launcher. The Launcher at the store has our own configuration. This means you will see our ads, you will use our Facebook ID, etc. This can be really useful, for example, for testing if your code is working as it should taking into account the service configuration is properly done.
A custom launcher will use your own configuration, so if something works on the launcher and not on a custom launcher, it is possible that something in missing not in your code but on the service you are trying to use. Of course, you don't need to use a custom launcher always. This is just an option we provide for testing.
Finally, we have the could compiler, which will provide you the final app. This is supposed to be the final step, and it also requires some testing. But this is the complete process (with optional steps ).
Hope this clarifies a little the situation.