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Last updated on 4th September 2026
This Refund Policy explains when refunds may be available for purchases made through the Construct Store, including digital assets, subscriptions and seller services.
In this policy, “Construct”, “we”, “us” and “our” mean Scirra Ltd.
Nothing in this Refund Policy limits or excludes any rights or remedies you may have under applicable law.
If you are a consumer, digital content you purchase must meet the standards required by applicable consumer law. For example, UK consumers have legal rights where digital content is faulty, not as described or not fit for its intended purpose.
Depending on the circumstances, your legal remedies may include repair, replacement, a price reduction or a refund.
The rights described in this section are separate from, and may apply in addition to, our Buy with Confidence Guarantee below.
In addition to your statutory rights, our Buy with Confidence Guarantee allows you to request a full refund for a digital asset where all of the following apply:
The 30-day period applies only to our additional Buy with Confidence Guarantee. It does not limit any statutory rights or remedies you may have.
If you contact us after the 30-day guarantee period has expired, we may still issue a refund at our discretion or where required by law.
Digital assets are normally made available for download or access immediately after purchase.
Where applicable law gives you a cancellation or cooling-off right, we will provide that right as required by law.
For UK consumers, you will normally be asked before immediate supply of digital content begins to:
Where you have provided the required consent and acknowledgement and supply of the digital asset has begun, we do not normally provide a refund simply because you have changed your mind, no longer want the asset, or no longer need it.
This does not affect your rights where the asset is faulty, misdescribed or otherwise does not comply with applicable consumer law.
To request assistance with an asset purchase:
We may ask you for additional information where reasonably necessary to investigate the request.
We will not require you to complete unnecessary formalities where you are exercising a statutory right.
Where we agree or are required to provide a monetary refund, we will process it using the original payment method where reasonably possible and where required by applicable law.
The time taken for funds to appear in your account after we process a refund may depend on your bank, card issuer or payment provider.
Where an order was paid partly or entirely using Construct store credit or vouchers:
Restored voucher credit will normally remain valid for at least 180 days from the date it is restored. If the original voucher had a later expiry date, the later date will apply.
Where applicable law requires a different method of reimbursement, we will comply with those requirements.
Construct 3 and Construct Animate subscriptions provide access to our services for the subscription period you purchase. Subscriptions renew automatically until cancelled.
You can cancel your subscription at any time through your Manage Subscription page, or by contacting us by email with at least 2 working days notice. Cancellation will prevent the subscription from renewing again, and you will normally retain access until the end of the period you have already paid for.
Except where required by law, subscription payments are non-refundable once any applicable statutory cancellation period has expired. We do not normally provide refunds because you no longer want or need the service, have not used the service, or forgot to cancel before a renewal payment was taken.
You must not make artificial or test purchases through the live Store where doing so is intended to manipulate sales, reviews, rankings, payments or marketplace activity.
For example, a seller must not purchase their own asset through the live Store for the purpose of creating artificial sales activity.
We may refuse discretionary refunds for purchases made in breach of this rule and may take appropriate action against the relevant account.
Nothing in this section removes a refund or other remedy that we are required to provide by law.
If you believe a payment has been taken incorrectly or there is a genuine problem with a purchase, we encourage you to contact us first so that we can try to resolve the issue.
You remain entitled to use any chargeback, card dispute or other payment-protection process available to you.
If you initiate a chargeback or other payment dispute, we may temporarily suspend access to the products or subscriptions covered by the disputed payment while the dispute is being investigated. This is because the payment is treated as disputed during that period.
While a payment for an asset is subject to a chargeback and access has been suspended, you must cease all use of the asset immediately, withdraw all uses of the asset in any distributed works and not begin new use or distribution of that asset unless and until the dispute is resolved in your favour or the payment is reinstated.
We will not permanently restrict an account merely because a customer makes a genuine payment dispute in good faith.
However, fraudulent, knowingly false, abusive or repeated bad-faith payment disputes may result in restrictions or termination of an account where reasonably justified.
Where you receive a full refund for a digital asset, the licence granted to you for that asset ends when the refund is issued, unless we expressly agree otherwise.
Following a full refund, you must:
Where a project containing the asset has already been lawfully published or distributed before the refund, we do not require you to recall copies already distributed to end users unless we expressly agree otherwise with you as part of the refund or applicable law requires it.
You must, however, stop making new distributions containing the refunded asset as soon as reasonably practicable and no later than 7 days after the full refund, unless we agree otherwise.
This section applies to full refunds that terminate the asset licence. It does not automatically apply where a statutory remedy results only in a partial refund or price reduction and you remain entitled to use the asset.
A fee may be payable before an account can be activated to sell assets through the Construct Store.
Seller activation fees are normally non-refundable once seller access or the relevant seller service has been provided.
We may provide a refund at our discretion where appropriate, and nothing in this section excludes a refund where we are required to provide one by applicable law or where the seller service for which the fee was charged has not been provided.
We may investigate and take reasonable action where we have evidence that a person is attempting to abuse this Refund Policy, including through fraudulent refund requests, manipulation of the Store, repeated purchase-and-refund activity intended to obtain assets without paying for them, or knowingly false information.
Any action we take will be proportionate to the circumstances and will not affect statutory rights that cannot lawfully be excluded.
