I understand that some people may feel defensive. However we actually recommend people make complaints directly to admins, because if people post directly it often ends getting mired in flamewars. Accusing someone who complains the way we want people to complain of being cowards or people we shouldn't do business with is too far, and it's hard to keep having sympathy with your point of view when people say things like that. Our intent is to have neutral forums where everyone can feel welcome, and such statements only serve to further intimidate, exclude or annoy people. So this thread is closed now; please leave the issue be, it's better to discuss this subject on other forums.