How do I get past a Steam game 'ban'?

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  • I didn't know the Steam review team could ever or would ever outright 'ban' one of my pre-release game submissions, as opposed to the usual method I'm used to and fine with, in which they simply tell me something to change in the game to make it okay to release, which they've done before and which I always complied with and released each game, until now. I went back and forth with the same one Steam support individual, that always seems to be the same guy according to the name, making me feel like I'm not making any progress or getting a representative who understands, as I argue that all they need to do is reenable my ability to edit and submit the game, and I can easily get rid of the <1% content that they're so fixated on, that they're willing to trash the entire other >99% of the project over. It would take me less than a day to make the changes and submit a completely acceptable game. If I had the ability to tell the future, I would've quickly made the needed changes days ago instead of taking a breather celebrating the completion of a long project. In total the game took maybe about 1-2yrs of almost constant work. I know that Steam employees aren't fellow game devs, so they don't understand what goes into a long project, and think nothing of canning an entire game outright with no hope of resubmission instead of doing the obviously sensible thing of just allowing me to make the necessary adjustments. The support ticket I have open has been dead for a while now, and while active has seemed hopeless anyway, even offensive and unprofessional on the part of the support individual. My ultimate point is simple: Instead of the Steam review team's heavy-handed approach of outright 'banning' my game submission, just give me the usual chance to make edits to the game. By the end of very easy and very simple edits, no one will ever know they originally had an issue with anything. Plus, now that I know that it's possible for Steam to pull this kind of garbage, how do I know that even an enormous project that I'll have worked on for a few years by the time it's done won't run into the same issue and be a MUCH bigger nightmare, potentially career-killing? Steam is the only platform I know of that may potentially finally make me a living wage making games. What do I do to get around the app 'ban'? Am I supposed to approach this problem in some more advanced way than simply thru a Steam support ticket, such as via a physical letter to Valve/Steam? What should I do?

  • This sounds really rough. Did your game have NSFW content? Maybe it's related to the recent crackdown on adult games by the payment processors.

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  • This sounds really rough. Did your game have NSFW content? Maybe it's related to the recent crackdown on adult games by the payment processors.

    Nothing more than 'partial n*dity', for skimpy attire. It's a fighting game, like Street Fighter. All I need is a way to get them to reopen my game submission for edits and resubmissions, and I'm golden. I'm having a hard time cracking through to the seemingly one difficult support individual I keep getting, even if I open a new support ticket. I may need a way around the usual support channel, and am looking for advice.

    Edit: It would be helpful enough if someone could just point me to some sort of resource I may be unaware of, such as a contact thru which I can get help reversing this travesty.

  • It's kinda odd. I know there was a crackdown on all the lewd games but there's actually still a bunch of those online on steam. I don't see how skimpy attire would be an issue as to outright ban the game.

    Maybe try here?

    steamcommunity.com/groups/steamworks

    Edit: seems like you already did post there

    Edit2: Ok I'm really curious now what exactly got you banned. If you want drop me an email with a screenshot or two, wackytoasterqim@wackytoaster.at I can't really help you though...

  • It's kinda odd. I know there was a crackdown on all the lewd games but there's actually still a bunch of those online on steam. I don't see how skimpy attire would be an issue as to outright ban the game.

    Maybe try here?

    https://steamcommunity.com/groups/steamworks

    Edit: seems like you already did post there

    Edit2: Ok I'm really curious now what exactly got you banned. If you want drop me an email with a screenshot or two, wackytoasterfrq@wackytoaster.at I can't really help you though...

    The only thing I need to do is find a way to 'unban' the game submission page so that I can make the needed edits. I have no interest in forcing Steam to release a game they absolutely can't, and wouldn't expect them to do so; I just need them to unlock my ability to make the adjustments needed. As I told Steam support, the edits I would complete in even less than a day will already obliterate all trace of any issue to anyone playing the final product. Instead of an outright 'ban', their initial review should have just been a stepping stone in the development process, which I'm totally fine with. I could be looking for perhaps some sort of special contact within Steam that anyone here may know of. Any advice or resource at all may be helpful to get me into contact with someone at Steam that isn't the brick wall that is the one and only support guy they seem to have.

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