Hello guys! I have a problem with one my old game's update.
My app was last updated 1,5 years ago with iOS11.(Created with C2 cordova)
Now I released the sequel to the game and I also updated the original game. So I created the update and generated the iOS xcode files and updated the app.
Now the first customers are contacting me because their save game is completely lost and gone.
What happened and how can I avoid that scenario?
As a side note I think in 2019 Scirra should add features like iCloud support so we can avoid stuff like that. Sooner or later I will get bad reviews because of the save problems so I'm really lost right now what to do.