Hello everyone. I have already contacted support about this issue before, but I still haven’t received any working solutions.
My game runs in landscape mode at 1280x720.
The game has a rewarded ad feature. When the player watches an ad, a portrait ad is automatically shown. After the ad finishes, the game freezes, some objects or graphics disappear, the screen may turn black, and buttons may stop working. In general, the game starts behaving strangely after the ad closes.
Previously, I was advised to load the ad at the start of the layout and only show it later when the player presses a button, so that the ad would be preloaded correctly instead of being selected randomly. Unfortunately, this did not solve the issue.
I also couldn’t find any setting that forces rewarded ads to display only in landscape mode. Changing the orientation through the browser after the ad finishes also doesn’t seem to make any difference.
I don’t know how to fix this anymore, so I really need your help.