Hi
Ashley,
I used to work in support and understand the importance of proper issue tracking. However, this forum is a primary support channel for many of your customers. And when several people on the forum are reporting an obvious and serious bug with the latest release, I think you should take the initiative - create a ticket in your system and investigate it asap.
When you ask people to file this bug on github, some don't know how to do it, others think someone else will do it, and as a result a lot of time is wasted.