[Help] Unintended Auto-Renewal Refund Request (Email sent on July 16)

Hello,

I sent a refund request email to supportmxc@construct.net on July 16 regarding an unintended automatic subscription renewal, but I haven't received any response yet and the email status seems unread.

Could a staff member please check my account and process the refund?

Below are my account details and the original refund request email I sent on July 16th:

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[Account & Transaction Details]

* Account Username / Email: bichon0328mxc@gmail.com

* Sent Refund Request Email From: ji2108mxc@naver.com

* Transaction Amount: KRW 174,999 (Scirra Ltd)

* Transaction Date: July 16, 2026

[Original Email Details Sent on July 16]

I am writing to request a refund for an unintended automatic subscription renewal that occurred on July 16th, 2026.

I subscribed to Construct 3 in the past but have not used the software since then, and I had no intention of renewing it. I forgot to cancel the auto-renewal beforehand.

Since the payment was processed and I have not used any services from this renewed subscription, I would appreciate it if you could cancel this order and issue a full refund.

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Thank you for your help!

I'm afraid for security reasons we cannot deal with such queries on the public forum - they have to be dealt with by email, so closing this thread. Due to staff time off responses may be a little slower over the summer - you should get a response next week (beginning July 27).