The part you omitted from our T&C here:
[quote:33l9x888]When you complete the electronic order form you are making a non-revocable offer to purchase, which, if accepted by us, will result in a binding contract.
If the product is faulty, we will gladly offer refunds. Regarding the customer you mention in your first post, he sent me personally abusive and threatening messages on Facebook. One of the nastiest experiences of my 6 years working at Scirra.
I was happy to offer him a refund if he provided me evidence of the fault. He refused to - I suspect he had a pirated C2 license, and bought C3 so he could export his project with the intention of forcing a refund once he'd done his export.
I have no reason to believe we are not complying with UK sales laws at all.
Secondly, historically we have always given refunds in the past on a case by case basis when not legally required to if the customer is respectful.
He had no right to be rude or threatening.
On my part, there was no deliberate omissions intended to mislead. The thing is - such a "non-revocable offer to purchase" that you quote is just contract law that applies to a binding agreement before the completion of the sale: ie it means that pulling out of the deal before monies have been transferred is not allowed and it has nothing to do with behavior or commitment after the sale.
The consumer is still protected by the Consumer Rights Act after the sale has completed.
And on the above, the consumer is the judge of whether or not the product is faulty, not the seller. Additionally - as alluded to by Elliott - buyers of on-line e-goods like c2/c3 in the EU are also permitted to receive a no-reason refund within 14 days of purchase, if one is demanded by the buyer (it's a 14 day cooling off period). So - I suggest that the T&C I quoted in the first post is not compliant with EU and British law. I don't want to get into a thread argument game of tennis because I'm not a particular champion of EU and UK law, so I'm happy to leave it at this.