I know how you feel, man, and it's hard to not become jaded when you're faced with the worst of it day in and out. Just remember feelings are just feelings, and you should set them aside on occasion to give to new things a worthy try lest ye be relegated to the abyss of outdatedness and longing.
But Creative Labs is my exception to that rule. Call me hypocritical, but there's a difference between making terrible software and actually SCUTTLING it post-sale.
LOL yes true, good point really... if I had a signature, I would put your post just now in it. I have to agree that Creative have the worst customer support ever... at least Microsoft are pretty good on the support side of things. A friend of mine has had trouble with a few Creative products over the years and the nightmares he has had trying to get it sorted with them has been staggering.