But what about when someone writes "troll" reviews. Have you received any?
Should you respond?
I don't have any troll reviews and frankly, never seen any. Do you have any example?
I can imagine someone writing something bad just for "fun", but they'll always be minority. How many can you get 1 or 2, 10? Even big publishers get crazy reviews because some people don't read descriptions or they'll get angry because they lose a life and rage quit. I've heard couple examples from a publisher, like a woman rating their flashlight app one star and writing an angry review how bad the app is. Her phone didn't have a flash and she couldn't understand it was a hardware problem.