Help with Redeem Code

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From the Asset Store

Help Santa Claus - HTML5/Mobile

$15 USD

Game with complete Source-Code (Construct 3 / .c3p) + HTML5 Exported.

R Games

- Kikujade
- - Joined 3 Feb, 2017
  - 1 topics • 3 posts
- 1
- 3 Feb, 2017
- Quote
Hi,

My name is Gustavo. I purchased Construct 2 via PayPal on Monday, Jan. 30th. PayPal said to wait until the payment cleared. It cleared yesterday (Feb. 2nd) and I have not received any e mail with a redeem code.

I did all this before registering in the Scirra Forum.

Can someone please tell me if I did something wrong, or is there something I haven't done to receive my redeem code?

I have already e mailed support and have not received a reply.
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- zenox98
- - Joined 30 Jun, 2010
  - 65 topics • 5,992 posts
- 1
- 3 Feb, 2017
- Quote
Hi,

My name is Gustavo. I purchased Construct 2 via PayPal on Monday, Jan. 30th. PayPal said to wait until the payment cleared. It cleared yesterday (Feb. 2nd) and I have not received any e mail with a redeem code.

I did all this before registering in the Scirra Forum.

Can someone please tell me if I did something wrong, or is there something I haven't done to receive my redeem code?

I have already e mailed support and have not received a reply.

Kikujade
This is entirely the wrong place to post this.

This section is for the - now retired - Construct Classic.

Posts to do with the store should be posted in the 'Website Issues' section.

However, as I have already stated in your other post, emailing is the correct action in this case.
- Kikujade
- - Joined 3 Feb, 2017
  - 1 topics • 3 posts
- 1
- 3 Feb, 2017
- Quote
Hey, thanks for replying. I have e mailed support 4 times already. Still no response.