How do I solve this video problem?

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  • Hello y'all!

    I'm trying to put an intro video into my game, but I've a problem testing it on smartphones (Android): the dimensions change and it's showed distorted and misplaced.

    Video example:

    https://we.tl/t-qZKAwobXjd

    Adjustments in Construct:

    I hope you can help me, because is urgent.

    Thank you so much in advance!

  • Nobody knows what could be going wrong? 😕

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  • Can you upload your project so I can test it here

  • Can you upload your project so I can test it here

    A little demo with the intro video and the main menu scenes:

    https://drive.google.com/file/d/1ZjdOgOB0BTiMclbj4p-WAWutMoVQktZ8/view?usp=sharing

    On the preview in Construct there is no problem, but when you open the apk file on an Android smartphone, the video shows up wrongly.

    Thank you for your attention, KryptoPixel!

  • I tried to export it here and run on my Galaxy S9 but it doens`t work at all on my device, it opens, shows the logo and just crash. And as you said it works as should on preview and also works using remote preview on my S9.

  • I tried to export it here and run on my Galaxy S9 but it doens`t work at all on my device, it opens, shows the logo and just crash. And as you said it works as should on preview and also works using remote preview on my S9.

    So strange... This is the complete demo of the project (maybe the other project has some extra problems):

    https://drive.google.com/file/d/1CuSCDdNgcm-7QkPI7XQ9Qkrh-RcKPYtS/view?usp=sharing

    Thank you for your help :)

  • How do you export your Project to Mobile?

    Because I checked the plugging info and if you are using the C3 Build Service then the YouTube-Plugin Documentation says it's not supported and that you need to use the Cordoba CLI to export to Mobile.

    Plugin Documentation

    https://www.construct.net/en/make-games/addons/501/youtube-video-player/documentation

    If you are already using the Cordoba CLI then it must be something else.

  • How do you export your Project to Mobile?

    Because I checked the plugging info and if you are using the C3 Build Service then the YouTube-Plugin Documentation says it's not supported and that you need to use the Cordoba CLI to export to Mobile.

    Plugin Documentation

    https://www.construct.net/en/make-games/addons/501/youtube-video-player/documentation

    If you are already using the Cordoba CLI then it must be something else.

    These are the steps I follow when exporting the project to test it on an Android smartphone:

    The intro video is a mp4 file loaded into the project, it's not a video published on YouTube. The videos embebbed from YouTube showed into the game work correctly (not in fullscreen sadly and the way I would prefer, but they can be viewed).

    Thank you for your help!

  • miguelromm

    You are using the C3 build service which according to the Plugin developer is not supported so you will need to build your APK with the Cordova CLI.

    Here is a Tutorial:

    https://www.construct.net/en/tutorials/building-mobile-apps-locally-21

    The intro video is a mp4 file loaded into the project

    An alternative is if you have the MP4 file in your project why not use the official video plugin?

    So you can keep exporting from the C3 build service as you do now if you see it easier for you.

    Just a thought

  • miguelromm

    You are using the C3 build service which according to the Plugin developer is not supported so you will need to build your APK with the Cordova CLI.

    Here is a Tutorial:

    https://www.construct.net/en/tutorials/building-mobile-apps-locally-21

    > The intro video is a mp4 file loaded into the project

    An alternative is if you have the MP4 file in your project why not use the official video plugin?

    So you can keep exporting from the C3 build service as you do now if you see it easier for you.

    Just a thought

    Yes, I'm using the official plugin "Video" for the intro video. What could be causing this problem then?

  • miguelromm

    If you are using the official video plugin and is failing the first thing you need to do is find out what is causing the issue and open a bug Report.

    You can do this very easy by creating an empty project and adding the Official video plugin alone and the video that is failing, export as you do and test, then if you still can reproduce the issue open a bug report and give them the demo project.

    Here:

    https://www.construct.net/en/forum/construct-3/general-discussion-7/report-bugs-amp-post-128538

    Also, make sure to test in the last version just in case the bug has been fixed.

    If you cannot reproduce the issue in an empty project then it must be something else interfering and causing the issue which can be anything as you have many plugins in your project so you gonna have to remove one by one until the video stops failing so you know what plugin is causing the problem.

    One thing I don't understand is why you have that Youtube plugin in your project if they told you that is not compatible with the C3 build service so you may look into that as the second option. Other than that you gonna have to keep testing until you find the source of the problem.

  • miguelromm

    If you are using the official video plugin and is failing the first thing you need to do is find out what is causing the issue and open a bug Report.

    You can do this very easy by creating an empty project and adding the Official video plugin alone and the video that is failing, export as you do and test, then if you still can reproduce the issue open a bug report and give them the demo project.

    Here:

    https://www.construct.net/en/forum/construct-3/general-discussion-7/report-bugs-amp-post-128538

    Also, make sure to test in the last version just in case the bug has been fixed.

    If you cannot reproduce the issue in an empty project then it must be something else interfering and causing the issue which can be anything as you have many plugins in your project so you gonna have to remove one by one until the video stops failing so you know what plugin is causing the problem.

    One thing I don't understand is why you have that Youtube plugin in your project if they told you that is not compatible with the C3 build service so you may look into that as the second option. Other than that you gonna have to keep testing until you find the source of the problem.

    Thank you for your answer, tarek2. I've tried on a new and clean project and happens the same problem, so it could be a bug of Construct 3 :/

    Empty project without non-official plugins:

    https://we.tl/t-wib2hZD63N

  • Thank you for your answer, tarek2. I've tried on a new and clean project and happens the same problem, so it could be a bug of Construct 3 :/

    Empty project without non-official plugins:

    https://we.tl/t-wib2hZD63N

    Np

    I tested it on my Samsung S8 and it does look distorted the video

    https://www.dropbox.com/s/3n93xeu9xxi3rl8/Video%20BUG.m4v?dl=0

    What you need to do now is open a bug report so they can fix it if it is a bug from C3 as they said many times that bugs reported on the forum they will not look into them.

    So go to Github and open it here:

    https://github.com/Scirra/Construct-3-bugs

    Looking into the C3 Updates "Bugs that has been fixed" section there is one similar to yours on r282 so it may be related.

    https://www.construct.net/en/make-games/releases/beta/r282

  • > Thank you for your answer, tarek2. I've tried on a new and clean project and happens the same problem, so it could be a bug of Construct 3 :/

    >

    > Empty project without non-official plugins:

    >

    > we.tl/t-wib2hZD63N

    Np

    I tested it on my Samsung S8 and it does look distorted the video

    https://www.dropbox.com/s/3n93xeu9xxi3rl8/Video%20BUG.m4v?dl=0

    What you need to do now is open a bug report so they can fix it if it is a bug from C3 as they said many times that bugs reported on the forum they will not look into them.

    So go to Github and open it here:

    https://github.com/Scirra/Construct-3-bugs

    Looking into the C3 Updates "Bugs that has been fixed" section there is one similar to yours on r282 so it may be related.

    https://www.construct.net/en/make-games/releases/beta/r282

    Thank you, tarek2. I finally seem to have fixed it loading into the project a 1080×1920 version of the video... 🤷🏻‍♂️

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