These types of errors can be a bit tricky to pin down without more details. One possible cause might be that some users are on older or lower-end devices, which can sometimes struggle with certain graphics operations. It could also be related to negative width or height values being used somewhere in the game, which can cause issues. If your game uses shaders, that could also be a factor.
Paste the error into ChatGPT to get a more help.
If you’re able to access crash reports with device models, OS versions, and API levels, that info could be helpful in narrowing it down.
Good luck