How do I get a refund for a subscription?

Hello. At sep 10th I got my Construct 3 with a new card. A week later, the money for the subscription was also debited from my old card. How can I make a refund? I don't need two subscriptions, and wan't to refund that one that I got on sep 17th.

I tried to contact support at the support@construct.net, but they did not respond. Is it even possible to refund?

They'll respond, they don't work weekends.

Also worth noting it was a bank holiday for the Queens funeral yesterday and pretty much all of the UK was closed. Even McDonalds was closed!

We cannot deal with payment issues on the forum, as it usually involves sensitive payment details that cannot be shared publicly. Instead please contact supporttsv@construct.net and please allow several business days for someone to get back to you from there.