Recent C3 Error: failed to acquire a renderer - check WebGL or WebGPU is supported

A C3 game that we have been using was recently updated and recompiled using teh latest Construct 3 editor. I believe something has changed in a recent version of C3 that is causing the the following error

Error: failed to acquire a renderer - check WebGL or WebGPU is supported

This happens on Windows 7 computers using recent Chrome. The same computer running Firefox does not have this error.

If I put back an export done with an earlier version of Construct I do not have this problem.

1. What can I change in the code to work around this problem?

2. How do I let the developers know to see if they can fix C3?

I'm afraid this type of problem usually indicates broken graphics drivers. There's not much we can do about it. Try updating the graphics drivers or installing any available system updates. I'd also point out that Windows 7 is no longer supported by either Microsoft or by Google for Chrome.

Edit: I've also heard from other users that disabling hardware acceleration in Chrome's settings can work around this.

HI Ashley,

I have reverted to an older version of construct 317.2. I exported and when the game starts the following info is written to the console./

[C3 runtime] Hosted in DOM, rendering with WebGL 1 [ANGLE (Intel, Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0, igdumd64.dll)] (standard compositing)

I hope that helps.

edit:

I have also found this thread to which you have replied to so it seems you are aware of the issue. I hope you can fix the compatibility problem.

pullanswer.com/questions/no-webgl1-support-in-r327