Why is my character falling down half-throught floor?

Here is the image of game.

Everything works fine, until i change character, when i do that this happens (new character is same size as this original). Why is this happening?

(I am using Construct r217)

If the object type solid ground photo, make sure the polygn collision is configured correctly, remembering that should cover the entire area of the floor. transparent parts do not need the polygn collision, it also seems that the image point is in the middle of the character's figure, reposition it to botton. if you provide the .capx I can give a verified.

I dont think that problem is with groung, because i get this problem when i change character sprite, not ground sprite. When i come home i will send you capx file.

Likely an issue with the collision polygon of the character. At least on one of its frames.

And if the animation is a different sprite than the sprite used to handle collisions (and which is likely an invisible sprite on that screenshot), then it's likely an issue with the position of the origin point.

I am waiting the .capx

Problem was with the origin point

Thanks for help!!!