I'm afraid I don't have the knowledge to help you here, but don't you have like 3 threads about the same issue? That's not going to give you a solution any faster. How about trying to google the solution instead?
[quote:1s9qf0ny]5. Please allow 24 hours for a response. Replying with "can't anyone help?" after 20 minutes could be misconstrued as rudeness, since it is impossible all our forum visitors could have checked the thread in that time. If you're seeing a lot of views and no replies, don't forget we commonly have more search crawlers (e.g. Google) indexing the site than real users, so the views count may be inflated.