oh yes, support :( support is massive hit favouring miss. Some people get support quickly, most people get support very slowly. I would lean that there support is slow, but it is there.
Same with Ouya staff on the forums. Only the Unity Ouya staff have a resonable response time. The other Ouya forum staff are just so slow and barely responsive. I don't like Ouya support right now. Maybe I'm just spoiled by C2.
I started the RMA process for my controller as it has the axis deadzone problem. 2.5 weeks for the RMA response and form to fill. With my first email being ignored. As a hint, don't use a gmail account. I'm not sure but I get the feeling that gmail accounts are filtered. I ended up using my barely used buisness email which got a response. even there auto resonse didn't work with my gmail account :(
the very early Kickstarter backers got a lot more lemons. I have no idea if this continues to persist strongly with retails version.
I'm also hesitent if backer versions should be reviewed as a final release. Movies are usually not reviewed unti it's finished release. Though how it was released was just asking for bad media. However, it is what it is.
I think the sum of "cheap console" is the best opinion of it. I think if the software also favoured a lot more media options. netflix, hulu, so on so forth with a controller that supported it. I think it could have gone a lot better. Focusing on just games is expecting a lot of comparison of game expectations. I think some really good games will come out for the Ouya, but will take some times.