When I finish my online game in a few months, I'm going to implement a No-Refund policy for my virtual currency. This is because I'm going to be processing them thru PayPal which takes 3% and if players want a refund on their payments, I'd have to cover BOTH their costs and Paypal's costs. Can you imagine what it'd be like if 1000 people wanted a refund?
What I'm worried about, though, is the following scenario:
- The player buys $399 worth of gaming coins.
- A few hours later, he calls in to complain that he intended to buy only $49, but somehow our system selected $399 instead. Then he goes around spamming the forums about demanding a refund and how he "got scammed."
Now, who's right and who's wrong in this situation? Assuming my purchase buttons are all through PayPal, it would be pretty hard to click $49 and get charged $399. But then again, nothing's perfect. Of course, the customer could also simply be lying and regrets his purchase. Or maybe he's from a competitor's game and came over to try and tarnish my reputation.
How are some of you preparing to deal with stuff like this?