Construct 2 fails to load my license file

  • I tried sending an e-mail to licensehelp@scirra.com, but their mailbox is apparently full, so I will post here instead.

    I just purchased Construct 2, but it won't load my license file. Instead, it displays the following message:

    license file for Construct 2 was found, but there was an error

    loading it. Construct 2 has reverted to Free edition.

    This can occur if the file is damaged, corrupted or otherwise modified

    in any way. If you have a backup of your license file, try restoring

    it. Otherwise, please contact licensehelpymh@scirra.com and we'll try to

    sort you out as quickly as we can.

    I'm using the latest release of Construct 2 and I didn't make any changes in my license file. Any help?

  • please contact licensehelpymh@scirra.com

    I suggest reading the actually error message.

    <img src="smileys/smiley12.gif" border="0" align="middle" />

  • The license file has to be at the root of the Construct2 folder. Check to make sure it's there.

    The other thing you might want to try is download it again. I can't remember if it was sent zipped or not. But it has to be unzipped so that you end up with c2license.txt.

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  • Each time I attempt to send an e-mail I receive this:

    ould not deliver message to the following recipient(s):

    Failed Recipient: ashdpa@scirra.com

    Reason: The mailbox is full

    [...]

    The license file comes unzipped. Construct 2 can find it, but it can't load it for some reason.

  • Yikes sorry! Will look into this for you and get back to you soon.

  • Sorry for the trouble, my mailbox filled up! I've cleared it out now, if you resend your mail it should receive correctly.

  • Sorry for the trouble, my mailbox filled up! I've cleared it out now, if you resend your mail it should receive correctly.

    Okay, I think the e-mail went through this time. Thank you.

  • Just sent a response. Hopefully this is cleared up now!

  • Just sent a response. Hopefully this is cleared up now!

    Yes, the fixed license file you sent works correctly. Thank you very much. And congratulations for gaining another satisfied customer. <img src="smileys/smiley2.gif" border="0" align="middle" />

  • same happen with me

    error on start up

    can u send me lisence file plz

    my email is

    [removed]

  • Mahir, you have to send them an email to licensehelpvzo@scirra.com along with proof of purchase and attach you current license file. They will respond with what to do.

  • Mahir, please email us at licensehelpqib@scirra.com. Do not ask for anyone to share their licenses; doing so is piracy and will get the license revoked.

  • I've bought the business license of construct 2 but it fails. It always say "A license file for Contruct 2 was found, but there was an error loading it. Construct 2 has reverted to free edition." ITS NOT FAIR! I've bought it for dolllars but it fails. FIX THIS PLEASE

  • KashinoMakoto

    Pointless posting here - this is mainly a user forum.

    As it says in the faq, if you have a licensing problem then email .

  • I have the same problem, should I download again?

    I sent an email to

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