The Construct 2 is crashing

Problem Description

The Construct 2 is closed and can not open it again.

This is the menssage of Windows 7:

Problem Event Name: APPCRASH

Application Name: Construct2.exe

Application Version: 2.0.0.0

Timestamp App: 53064022

Faulting module name: Construct2.exe

Fault Module Version: 2.0.0.0

Timestamp Fault Module: 53064022

Exception Code: 40000015

Exception Offset: 00373c2d

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 15370

Other information 1: ca63

Other information 2: ca635b6b1a753f5529c68f9a6eba9d3b

Other information 3: 9cba

Other information 4: 9cba4f8eca293e086ecf83ee991bf736

Expected Result

That the software doesn't crash anymore

Operating System and Service Pack

Windows 7 Ultimate Service Pack 1

Construct 2 Version ID

Construct 2 163

You realize that a report like this is not of much use. The error code is generic (use Google) and is usually down to a change on your system.

If C2 was previously working fine, then what has changed since?

Have you updated Windows? GPU Driver?

Have you tried re-installing C2?

You will need to provide considerably more information than you have. C2 works flawlessly for hundreds of thousands of people, so it's unlikely to be a fault with C2.

I did not update Windows, but I'll reinstall the C2 and execute the antivirus. It can be an operating system problem. My GPU is not so good, can that be?

What GFX card you have. Construct2 is known to crash on some broken drivers.

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System Information

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Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 08/20/10 21:17:57 Ver: 08.00.12

Processor: Pentium(R) Dual-Core CPU E5400 2.70GHz (2 CPUs), ~2.7GHz

Memory: 4096MB RAM

Available OS Memory: 3574MB RAM

Page File: 1626MB used, 5520MB available

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

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Display Devices

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Card name: Intel(R) G33/G31 Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Intel(R) GMA 3100

DAC type: Internal

Display Memory: 256 MB

Dedicated Memory: 0 MB

Shared Memory: 256 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Monitor PnP genérico

Monitor Model: BenQ G922HDAL

Native Mode: 1366 x 768(p) (59.790Hz)

Output Type: HD15

Driver File Version: 8.15.0010.1823 (English)

Driver Version: 8.15.10.1823

DDI Version: 9Ex

Driver Model: WDDM 1.0

Driver Attributes: Final Retail

Driver Date/Size: 6/16/2009 16:58:34, 536576 bytes

Driver Strong Name: oem4.inf:Intel.Mfg:iBLB0:8.15.10.1823:pci\ven_8086&dev_29c2

Rank Of Driver: 00F42001

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Sound Devices

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Description: Altavoces (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Manufacturer ID: 1

Type: WDM

Driver Name: RTKVHDA.sys

Driver Version: 6.00.0001.5859 (English)

Driver Attributes: Final Retail

Date and Size: 5/22/2009 23:03:40, 2361952 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

Try updating your graphics card drivers. Closing, not enough information provided for us to suggest anything else.