Tom's Recent Forum Activity

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  • Have read it, sorry for the problem. It's a hard issue to solve, but thinking about opening it up soonish.

  • angieb1970 could you send me the file you're uploading please to support scirra and I'll test it and work out what's going on

  • Hi dokkimek,

    Sorry for the issues, I've just got back from a break and will be in the office monday. If you haven't already, do send an email to , (if you have already no need to send again I'll see it) and get this sorted for you as a priority!

    My apologies as well, I'm sorry the transaction didn't complete as it apparently should have.

    Tom

  • BurningWood unlimited computers and users at one named physical location (for example the school itself).

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  • It's to protect us from credit card fraud as I've explained in my email to you. Purchases done on credit cards can be charged back up to 60 days after purchase date.

    It's not just a matter of if the card holder decides they don't like the product or not (not a valid reason to chargeback but as an example), if the credit card was stolen then the actual cardholder might not notice the charges until a month or two later!

    If we allow quick cashouts, we'll also attract money launderers and credit card fraudsters which puts our entire business as risk. This is the way we're doing it. I'm thinking of possible allowing quicker cashouts for some merchants but everyone currently seems OK with how it's working.

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Tom

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Last online 11 Aug, 2026

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