Yes, I got the reference, loved the show, very funny. We at first thought of including it like one of the options, but it was a long phrase, so we dropped that.
You're right, the game gets annoying after a while, mostly everyone complains that there is no way to figure out what to do when a ticket is opened, because the windows are always the same for any solution.
Or, like you (who worked in I.T.), complains that the problems do not have any (even vague) descriptions.
Well, you're right, our fault.
So I agree with you, we could have a little more to the game play. But consider this was all done in a game jam, we had probably less than 40 hours to do everything, including caming up with the idea, so that's why it fell a little bit short.
But anyway, thanks for the feedback!