Moot, this is why it's so difficult and frustrating to engage both from our end and yours as well I imagine because what you write is logically inconsistant, for example:
Basically, the jury is still out until the silent majority has spoken with their wallets
OK, so it's still to be seen if the model we picked will be viable/accepted by our wider customer base.
I'm afraid no amount of reason or logic will change their minds on this.
OK, so now we're ignoring logic common sense and the model won't work?
Can you clarify what your position exactly is?
[quote:2sg0agad]I'm afraid no amount of reason or logic will change their minds on this. You can always hope for the best, but it hasn't worked so far. The bottom line is that they don't care about your opinion. Of course they'll tell you otherwise, but they have proven as much to us already.
Don't know what we can say at this point. We are reading and responding to everyone at great expense in terms of time. What your actually asking is for us to change the model to your demands - what you're saying you're asking for is to us to listen. We are listening. We're reading everything. We're not changing our model unless there's a dramatic need to do so.
The suggestions in this thread have given us additional ideas (such as pausing subscriptions) which we may look at implementing and getting a better understanding of our customer base.