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Now what do I do?

  • We had a Power outage yesterday just after I finished a download.

    When I checked my purchases today I noticed one for $119 from 2013 and another one from the other day for a personal License. Now I have two active licenses on the same computer.

    I wonder if I can just put the other one on my Son's computer and let him use it from there? They were both activated in my name. I guess I can still use them as two different licenses.

    Technically, I should have given the new one to him and used the older one on the computer I have now.

    Ken

  • Raybrite

    We had a Power outage yesterday just after I finished a download.

    When I checked my purchases today I noticed one for $119 from 2013 and another one from the other day for a personal License. Now I have two active licenses on the same computer.

    I wonder if I can just put the other one on my Son's computer and let him use it from there? They were both activated in my name. I guess I can still use them as two different licenses.

    Technically, I should have given the new one to him and used the older one on the computer I have now.

    Ken

    *Moved to a more appropriate forum section.

    I don't see how a power outage can trigger such a thing - seems unlikely. More likely just a coincidence.

    Regardless, you should contact if you have an issue with transactions via the store andTom will deal with it.

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  • Sorry you misunderstood. I had purchased both licenses. I was unaware of the list on my profile until then.

    I have been away for two years and didn't remember purchasing the license in 2013.

    Anyway, I have contacted support and I am going to see what they say about it.

    It is already done and there is nothing I can do about it now anyway.

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