White or Black Screen Problem with Samsung Note 5 (WE NEED HELP)

  • Hey guys,

    I am developing a app, my device is Samsung Note 5. but I have a problem about this... Everything is working fine after 6 weeks ago. Now I updated my game and I tried this ( with Debug apk) now game is opening and I am seeing a white screen and banner ad. I am not using load layout, I tried with load layout it is ok, but I still have the white screen issue when full screen ad is available. So I have a big problem. I'm using my old settings (my settings six weeks ago). The interesting part is this. "The app works great when I remove the Advert plugin in my Samsung Note 5" ... and the app works great on my other phone when there are ads (advert plugin). So we have a big problem with the Samsung Note 5 device, this is also true for other constrcut 3 games... I tried "Boatman Bill, Snak in the Grass and Super Soccer Skills" these are Sizzle-Games's games and these game have same problem (white screen or black screen problem.

    Now I give information about my own game:

    Use Loader Layout: NO CHECK

    Loader Style: Nothing (I must write this, if I check c3 splash, then app is working good 25-35 seconds and again I saw white screen...)

    Preload Sounds: CHECKED

    1- Viewport Size: 720x1280

    2- Viewport Fit: Auto

    3- Fullsceen Mode: Scale Outer

    4- Fullscreen Quality: High

    5- Orientations: Portrait

    6- Sampling: Linear

    7- Pixel Rounding: NO CHECK

    1- Enable WebGL: CHECKED

    2- Use High DPI Display: CHECKED

    3- Enchanced Acceleration Precision: NO CHECK

    4- Downscaling Quailty: High

    5- Clear Background: CHECKED

    1- Preview Effects: CHECKED

    2- Pause on unfocus: NO CHECK

    3- Bundle Addons: NO CHECK

    EXPORT SETTINGS: Android Cordova > I did not check anything in the first page > Min Version: 5.0.0 (Lollipop) / POPERTIES url white list: http://*/* https://*/* and only I checked hide status bar.

    Ashley or others pls help me.

  • I have the exact problem with my note 5... have you found a solution ?

  • I have the exact problem with my note 5... have you found a solution ?

    Do not use WebGL, I fixed this with this way. But then effects are not working...

  • Another Q.....

    no one close to me is using an android phone so i cant test if the apk with ads is working fine or not in other phones.. have you tried testing your apk on other phones?

    ( im using note 5 )

  • > I have the exact problem with my note 5... have you found a solution ?

    Do not use WebGL, I fixed this with this way. But then effects are not working...

    thanks, ill try it

  • Also experiencing the same issue on 4 of my c2 apps on Google Play.. white screens :(

  • Confirmed switching WebGL off fixed the blank black/white screens too.

    I can see updates on the Chromium Blog, June 12 2018, pointing to WebGL (WEBGL_compressed_texture_atc) deprecated, but I'm unsure if it's related? But something has definitely updated in the past week to cause these issues. Ashley

    blog.chromium.org

    chromestatus.com/features

  • Hi Dan,

    I was having the same problem then Fred helped out. You can disable WebGL2 but still keep WebGL enabled and it works perfect.

    Heres my post on it:

    construct.net/forum/construct-3/general-discussion-7/force-webgl1-135173

  • Hi Dan,

    I was having the same problem then Fred helped out. You can disable WebGL2 but still keep WebGL enabled and it works perfect.

    Heres my post on it:

    https://www.construct.net/ie/forum/construct-3/general-discussion-7/force-webgl1-135173

    Nope doesn't work! made the suggested changes but it had absolutely no effect

  • Hi Dan,

    I was having the same problem then Fred helped out. You can disable WebGL2 but still keep WebGL enabled and it works perfect.

    Heres my post on it:

    https://www.construct.net/ie/forum/construct-3/general-discussion-7/force-webgl1-135173

    Thanks METR1C that worked for me on my Samsung S7. Will have to be the quick fix for now. Reporting to Google and blacklist WebGL 2 on those devices may take some time.

  • i had this problem too

    works after disable WebGL on C3

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  • i had this problem too

    works after disable WebGL on C3

    Start use the new stable 111, and quit disable webgl

  • Just wanted to say, if you export with Cordova in C2 and use export manager in C3 to create the app, the bug is still there. Got the Black/White screen yesterday.

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